Shipment Policy

A comprehensive Shipment Policy to ensure transparency about timely, expected delivery arrivals and possible fees for our valued customers.

Order Processing Time:

  • Received orders are typically processed within 1 to 3 business days. Our team works diligently to prepare and pack your dental supplies with utmost care.

Shipping Methods:

  • We partner with reputable shipping carriers (i.e. UPS & FedEx) to deliver your dental supplies securely and efficiently.

  • The shipping method selected will determine the estimated delivery timeframe and associated costs.

Shipping Rates:

  • Shipping rates are calculated based on the ordered dental supplies’ weight, dimensions, and destination address.

Estimated Delivery Time:

  • The estimated delivery time depends on your location, shipping method, and occasionally the manufacturer’s availability for special dental products.

  • For domestic orders, standard shipping typically takes 1 to 7 business days, while expedited shipping can take 1 to 3 business days.

  • International orders may take longer to arrive, depending on the destination country's customs clearance process.

Tracking Information:

  • Once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your package.

Delayed Shipments:

  • While we make every effort to deliver your dental supplies within the estimated timeframe, unforeseen circumstances such as extreme weather, natural disasters, or carrier delays may occasionally impact delivery schedules.

  • In such cases, we will work closely with the shipping carrier to resolve any issues promptly and keep you informed about the status of your shipment.

Shipping Restrictions:

  • We comply with all relevant shipping regulations and do not ship restricted items or hazardous materials.

  • Some dental supplies may be subject to specific shipping restrictions based on local laws and regulations. If applicable, we will inform you during the checkout process.

Address Accuracy:

  • To avoid any delivery delays or misdelivery, please ensure that the shipping address provided during checkout is accurate and complete.

  • In the event of an incorrect or incomplete address, Genuine Dental Supply will not be responsible for delayed or lost shipments.

International Shipping:

  • For international orders, customers are responsible for any applicable customs duties, taxes, or import fees levied by the destination country.

  • Customs processes may cause additional delays beyond our control, and we appreciate your understanding in such situations.

Kindly note that this policy is subject to change at Genuine Dental Supply’s discretion. We recommend reviewing our Return and Exchange Policy periodically to stay informed of any updates.

For further information or assistance, please reach out to our Customer Support team at 1 (800) 594-4939.